Even people who take pride in good service could enjoy being recognized and rewarded. Besides, like any other professional activity, quality tends to be rewarded one way or another, provided there is a market mechanism. Here, through tips, that market works more efficiently than if it required the employer to select waiting staff and reward them according to their quality.

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Accidental behavioural economist in search of wisdom. Uses insights from (behavioural) economics in organization development. On Twitter as @koenfucius

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